Customer Support Specialist
Location: Nyköping (Hybrid)
Start Date: 2025-06-02
End Date: 2026-08-31
Workload: Full-time (100%)
Languages: Swedish & English
Personal Identity Number: Required for candidate submission through the client’s third-party system

About the Role

Our client is looking for a dedicated and service-oriented Customer Support Specialist to join their team in Nyköping. This hybrid role combines onsite presence with remote work, offering flexibility while maintaining close collaboration with internal stakeholders.

In this position, you will be the primary contact for managing order-related inquiries, technical questions, and payment issues. You’ll coordinate closely with teams across Sales, Operations, Supply Chain, and After-Sales Services to ensure swift and effective resolution of customer cases.

This role suits a proactive professional with strong experience in customer service, order management, and business system operations.

Key Responsibilities

• Serve as the main internal point of contact for customer inquiries concerning technical support, orders, and payments

• Take full ownership of cases by coordinating resolutions with Sales, Operations, Logistics, and other departments

• Assist After-Sales and Spare Parts teams in managing customer-related issues

• Actively contribute to improving customer satisfaction and service quality

• Utilize SAP and Microsoft 365 tools (Excel, Word, Teams) to manage workflows and documentation

• Share knowledge and support continuous improvements across teams

Required Qualifications

• Proven experience in customer support and order management

• Solid understanding of logistics processes and flows

• Proficiency in SAP and Microsoft 365 (particularly Excel and Teams)

• Excellent communication, coordination, and problem-solving skills

• Strong ability to collaborate across departments and handle complex case resolutions

Additional Information

• Hybrid work model with some onsite presence required in Nyköping

• Personal identity number must be provided for candidate submission

• Graduate
• B.Tech/BE
• Post Graduate
• M.Tech/ME